Opinion!
Our normal human intelligence should be able to solve almost any problem put in our way.
I maintain that all things should be designed to be intuitive for the user and not just for the designer.
Have you heard people say something like “We have switched the TV to the wrong thing somehow, so we will have to wait till our grandson comes over as he’s the only one who knows how to work the remote!”
Everything that we want to use to do a job, and not just to play around with for its own sake seems to come with – The Full Set of Video Tutorials that will enable you to install! Plus – “If you have any difficulties visit the website Forum and be sure to view the FAQs Section or just “Make out a Ticket via the Support Section”. Sorry, life’s too short!!
I have often – made out tickets to ask questions and often, the answers are either so short and off-hand that the operative either – didn’t take the time to try to understand me or my problem or – the answer was so full of jargon that it presumed a high level of understanding on my part. If I understood the advice I would not have needed to have asked the question! In other words “your on your own boy”!
In the end, I usually have to find out the hard way by trial and error just as I always have done. Make it, break it and make it again until I hopefuly have some kind of understanding of how the thing works.
It can be fun but it’s very time consuming!
My Dad said or was it yours? “There will come a time when the toolmaker will not be able to fix the machine”. “We used to make our own parts and now they fly a technician in from Germany and when he arrives he doesn’t know either”.
I thought that my first fax machine was a major step forward and then my first mobile phone was something to really get excited about. Now it seems that you have to learn something new everyday and that’s OK but the terminology often seems so vague that I don’t really think they want me to know!
The beauty with computers and the internet is that, whilst it can be difficult, in the end we have the ultimate power – the delete button! If we do not like something or someone we can turn them off!
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